The Call Center Agent dashboard shows detailed call-center activity for the individual call agent. If you are logged in as...

Call Center reporting helps call center managers have insight into their agents’ performance and shines a light on agent or...

Depending on your job role, user scope permissions, and call-queue assignment, you will have access to one or more Call...

Call Center Agents can use the Call Center Agent dashboard to carry out various call center-related tasks during their workday....

Welcome to the Call Center User Guide resource page. Here, you can download our comprehensive guide designed to help you...