Navigating the Call Center Agent Dashboard
The Call Center Agent dashboard shows detailed call-center activity for the individual call agent. If you are logged in as...
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Navigating the Call Center Supervisor Dashboard
Click the Call Center menu icon to view the Call Center Supervisor Dashboard. This dashboard is designed for supervisors and... -
Setting Agent Availability Status
Call Center agents can use star codes on their phones or use the Call Center Agent dashboard to change their... -
Working with the Call Center Dashboards
Depending on your job role, user scope permissions, and call-queue assignment, you will have access to one or more Call...