Accessing the Contact Center Analytics Main Menu
Use the Call Center Supervisor dashboard to access the Contact Center Analytics tool. To access Contact Center Analytics: Click the...
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Call Center User Guide
Hosted Voice Call Center offers expanded call center functionality for call agents who answer incoming calls within a queue.
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Accessing the Hosted Voice Portal
To use the Call Center module, you must first log in to the Hosted Voice Portal. Open a web browser... -
Adding and Editing a Board
After adding a new board or editing an existing board, the app bar changes color showing you are in Edit... -
Call Center Agent Tasks
Call Center Agents can use the Call Center Agent dashboard to carry out various call center-related tasks during their workday.... -
Call Center Reports
Call Center reporting helps call center managers have insight into their agents’ performance and shines a light on agent or...
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