Accessing the Hosted Voice Portal
To use the Call Center module, you must first log in to the Hosted Voice Portal. Open a web browser...
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Call Center User Guide
Hosted Voice Call Center offers expanded call center functionality for call agents who answer incoming calls within a queue.
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Navigating the Call Center Agent Dashboard
The Call Center Agent dashboard shows detailed call-center activity for the individual call agent. If you are logged in as... -
Call Center Reports
Call Center reporting helps call center managers have insight into their agents’ performance and shines a light on agent or... -
Working with Agent Call Queues
The MY QUEUES section of the Call Center Agent dashboard displays a list of Call Queues to which an agent... -
Working with the Call Center Dashboards
Depending on your job role, user scope permissions, and call-queue assignment, you will have access to one or more Call...
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