Setting Agent Availability Status
Call Center agents can use star codes on their phones or use the Call Center Agent dashboard to change their...
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Call Center Supervisor Tasks
In addition to the Call Center Agent dashboard, call center supervisors and office managers can use the Call Center Supervisor... -
Managing Call Center Agents
Call agent supervisors and office managers can view call center agent information to determine agent call activity and performance levels.... -
Navigating the Call Center Supervisor Dashboard
Click the Call Center menu icon to view the Call Center Supervisor Dashboard. This dashboard is designed for supervisors and...