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Music on Hold

The platform has a Music on Hold feature that plays when callers are on hold or waiting in queue.
  • Music on Hold Settings

    This introductory greeting will always play first when someone is placed on hold with the music afterwards.
  • Adding Music on Hold Files

    The Add Music button will allow you to upload an mp3 or WAV format and name the Music on Hold...
  • Changing the Order of Music on Hold Files

    Music on Hold files play according to the order in which they appear in the Music on Hold page, starting...
  • Editing Music on Hold Files

    If you need to edit the name of the Music on Hold file, from the Music on Hold page, either...
  • Adding Music on Hold Files

    1. To add Music on Hold files to your account, click the Add Music button on the Music on Hold...
  • Adjusting the Music on Hold Settings

    To adjust Music on Hold settings: 1. From the Music on Hold page, click the Settings button. A Music on...
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