Although we will need to dig a trench across your yard to provide a Smart City fiber connection, our goal is to treat your property as if it were our own. We will select contractors who have that same respect and who will be responsible for the prompt restoration of…
Your computer needs to be equipped with a Network Interface Card (NIC) that has an Ethernet port in order to connect to Smart City fiber. Most computers purchased in the last five years will have this card installed. NIC cards can be purchased from other retail stores for about $30….
Anonymous Call Rejection Are there times when you just don’t want to take a call unless you know who is calling? This feature will give an unidentified caller a polite message indicating that you are not taking anonymous calls at this time. $3.20 Call Forwarding Redirect all of your calls…
Your Username and/or Password is managed through the User Settings menu which is accessed by clicking on the Gear icon in the top right corner of the screen. This menu contains all your account information in one easy to use location. Click on the Gear icon will open the drop…
What is Electronic Funds Transfer? It is a means of having your bank automatically deduct your monthly telecom payment from your checking account or savings account. Your payments will be applied directly to your bill. It is the fastest, most convenient way to take the hassle out of paying your…
In order to receive Telephone Lifeline Assistance credit, qualified residential telephone service customers must also qualify by receiving benefits from any of the following programs: Please note that new Federal Lifeline rules have removed receipt of benefits from the following previously eligible programs from qualification under the Telephone Lifeline Assistance…
Billing address information related to your account is maintained by our customer support team directly. You’ll need to contact them in order to make changes to your accounts billing information. Hours of Operation: Our hours of operation are Monday through Friday, 8:00AM to 5:00PM Our office will be closed in…
Paperless billing is enabled through the Billing Account Details menu option located in the toolbar on the left side of the screen. This page contains your account number, billing and marketing preferences, and autopay enrollment.
One time payments can be made through the Pay Now menu option located in the toolbar on the left side of the screen. This page offers you the option of paying the remaining balance or partial payments by entering your desired amount. After selecting the amount you wish to pay,…
AutoPay is setup through the Billing Account Detail page located in the toolbar on the left side of the screen. The button to enroll is located at the bottom of the page. This button will direct you to the PayPal Vault where your payment information is entered into the system….