To figure out what may be causing a slowdown, give the following steps a try: Connect a computer directly to the Smart City provided ONT with a CAT5E or better Ethernet cable. Disconnect and/or power down any device that connects to the Internet, including but not limited to: Computers (e.g….
It is very important to understand that you will not reach speeds up to 1Gbps with currently available wireless devices. In order to get the fastest possible network speeds, you must connect your computer or other device directly to the network using a CAT5E or better Ethernet cable. In order…
Although Smart City’s fiber network provides the fastest network speeds available in the home today, there are a number of situations that can cause your network speeds to slow down. Possible scenarios include: Older network interface card (NIC)Most computers (desktops, laptops, etc.) that come equipped with 1Gbps NICs today may…
Some networking equipment may have limitations depending on how it is manufactured and configured, which may in turn affect your Internet speed. Often times, consumer grade networking equipment will restrict or limit Internet speed to individual devices when set up to allow multiple devices to connect at the same time.
The Internet is a collection of networks. While the Smart City fiber network is engineered to handle 1Gbps connections, not all networks outside of Smart City are able to support this kind of speed. When you surf the Internet, you are not only connecting to the Smart City network but…
For the most reliable speed test results, Smart City recommends using http://speedtest.smartcity.net. There are too many unknown variables when using speed test servers on the Internet. Smart City can safely estimate that, under ideal conditions, bidirectional speed test results in the 650-900 Mbps can be expected when using our speed…
After the new fiber optic cables have been run underground, our approved contractor will run a service drop, also known as the fiber optic cable line installed between your street and your residence. They will attach the service drop to an Optical Network Terminal (ONT), which will be mounted on…
This part of the process will involve running new underground fiber optic cables throughout your community. Smart City uses carefully selected contractors who have passed stringent guidelines to ensure they perform a quality job with as little impact on you and your community as possible. During this time frame, we…
Construction of Smart City’s fiber network will be done in phases. The Celebration Village with the highest take rate will receive prioritized service for our new Warp Drive® Fiber. Subsequent to the deadline date, we will establish a construction schedule and be releasing more information at that time. Want to…
The first step to having the fiber service installed is to schedule a field survey. If you have signed up for FTTH and a field survey has not yet been conducted at your residence, please contact us at 407-824-9277 to schedule an appointment. Once the field survey is complete, our…