Welcome to the Hosted Voice Softphone User Guide. Hosted Voice Softphone is a web-based VOIP phone application that allows you to stay connected when away from the office. With a host of softphone features, you get all the functionality of a business phone on a computer or mobile device. Whether working remote or simply on-the-go, as a Hosted Voice Softphone user you can stay connected to the office no matter where you are working.
No matter where you are, you can make and receive calls from any computer with an Internet connection. From a client’s office, hotel room, airport, or even a coffee shop, you simply boot up your computer and have your phone ready to go. Instead of a desk phone, all you need is a headset for optimal call quality, just like you are in the office.
NOTE: This guide focuses on the features and options available for Hosted Voice Softphone application only. For detailed information about using the other Hosted Voice features and services, see the “Hosted Voice Administrator User Guide” and the “Hosted Voice User Guide.”
Getting Started
The Getting Started section covers the following topics:
- Softphone Requirements
- Accessing Hosted Voice Softphone
- Granting Permission to the Microphone
- Enabling Inbound Calls
- Viewing the Main Softphone Screen
- Viewing and Changing Softphone Settings
Softphone Requirements
Hosted Voice Softphone is a web-based softphone that uses the WebRTC standard. This softphone application does not require any software installation. However, Hosted Voice Softphone does have the following browser and application requirements:
- We recommend you use the most current version of Google Chrome browser to access Hosted Voice Softphone. Chrome browser supports the WebRTC standard.
- Before you can use Hosted Voice Softphone, the application must be enabled by the Hosted Voice system administrator.
Hosted Voice Softphone Features
The Hosted Voice Softphone application includes the following features:
- View and make calls from Call History.
- View and set answering rules.
- Record and store multiple voicemail greetings.
- Simultaneously ring all your devices so that you can decide which phone to answer.
- Seamlessly switch between your desktop and mobile phone.
- Transfer calls from your softphone to another device.
- Presence monitoring to see if your colleague is available for a call.
- Contact management
- Visual voicemail
- Extension dialing
- Call recording
Using Hosted Voice Softphone
This section provides instructions for how to perform call-related tasks in the Hosted Voice Softphone application. The Using Hosted Voice Softphone section covers the following topics:
- Managing Contacts
- Making a Call
- Receiving a Call
- Active Call Options (Mute, Transfer, Switch Phone, and more)
- Using Chat Messaging
- Managing Voicemail
- Viewing Call History
- Viewing My Profile
- Managing Answering Rules
- Managing Greetings