To figure out what may be causing a slowdown, give the following steps a try:
- Connect a computer directly to the Smart City provided ONT with a CAT5E or better Ethernet cable.
- Disconnect and/or power down any device that connects to the Internet, including but not limited to:
- Computers (e.g. laptops, desktops, servers)
- Gaming systems (e.g. PlayStation, Xbox, Wii)
- Televisions with the ability stream video or music (e.g. Netflix, Hulu, Crackle, Pandora)
- Devices that stream video (e.g. Roku, Apple TV, Google Chromecast)
- Devices that stream music (e.g. Sonos, Bose, Logitech)
- DVRs (e.g. TiVo, Hopper, Sling, Genie)
- Mobile devices (e.g. Androids or iPhone smart phone, tablet)
- Web-enabled surveillance cameras (e.g. Swann, Q-see, Netgear, Lorex, x10)
- Web-enabled security systems/home automation
- Other routers, switches, VoIP phones, wireless printers