Scheduling and Emailing Reports
Call Center enables call center supervisors and office managers (with call center functionality enabled) to request emailed reports in a...
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Call Center User Guide
Hosted Voice Call Center offers expanded call center functionality for call agents who answer incoming calls within a queue.
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Managing Call Center Agents
Call agent supervisors and office managers can view call center agent information to determine agent call activity and performance levels.... -
Working with Active Phones
Depending on the company, a call center agent is assigned one or more physical or softphones to handle calls within... -
Viewing Call Center Agent Statistics
The Call Center Agent dashboard enables an agent to view their individual call statistics for the current workday, as well... -
Navigating the Call Center Supervisor Dashboard
Click the Call Center menu icon to view the Call Center Supervisor Dashboard. This dashboard is designed for supervisors and...
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