Call Center User Guide

Hosted Voice Call Center offers expanded call center functionality for call agents who answer incoming calls within a queue.

Scheduling and Emailing Reports

Call Center enables call center supervisors and office managers (with call center functionality enabled) to request emailed reports in a...
Managing Call Center Agents

Call agent supervisors and office managers can view call center agent information to determine agent call activity and performance levels....
Working with Active Phones

Depending on the company, a call center agent is assigned one or more physical or softphones to handle calls within...
Viewing Call Center Agent Statistics

The Call Center Agent dashboard enables an agent to view their individual call statistics for the current workday, as well...
Navigating the Call Center Supervisor Dashboard

Click the Call Center menu icon to view the Call Center Supervisor Dashboard. This dashboard is designed for supervisors and...

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