Scheduling and Emailing Reports
Call Center enables call center supervisors and office managers (with call center functionality enabled) to request emailed reports in a...
- Home
- Business - Internet and Phone
- Business - Hosted Voice and Phones
- Call Center User Guide
Call Center User Guide
Hosted Voice Call Center offers expanded call center functionality for call agents who answer incoming calls within a queue.
-
-
Setting Agent Availability Status
Call Center agents can use star codes on their phones or use the Call Center Agent dashboard to change their... -
Viewing a Board
Below are some of the buttons and actions you can expect to see in the app bar when viewing a... -
Viewing Call Center Agent Statistics
The Call Center Agent dashboard enables an agent to view their individual call statistics for the current workday, as well... -
Welcome to Hosted Voice Call Center
Welcome to the Hosted Voice Call Center User Guide! Hosted Voice Call Center is a customizable virtual contact center solution....
Need Support?
Can't find the answer you're looking for? Don't worry we're here to help!
CONTACT SUPPORT