Getting Started
The Getting Started section covers the following topics:
- Home
- Business - Internet and Phone
- Business - Hosted Voice and Phones
- Call Center User Guide
Call Center User Guide
Hosted Voice Call Center offers expanded call center functionality for call agents who answer incoming calls within a queue.
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Contact Center Analytics
Contact Center Analytics is a live reporting tool that helps Call Centers boost performance and customer satisfaction through actionable analytics.... -
Setting Agent Availability Status
Call Center agents can use star codes on their phones or use the Call Center Agent dashboard to change their... -
Call Center Supervisor Tasks
In addition to the Call Center Agent dashboard, call center supervisors and office managers can use the Call Center Supervisor... -
Viewing a Board
Below are some of the buttons and actions you can expect to see in the app bar when viewing a...
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