Managing Call Center Agents
Call agent supervisors and office managers can view call center agent information to determine agent call activity and performance levels....
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Call Center User Guide
Hosted Voice Call Center offers expanded call center functionality for call agents who answer incoming calls within a queue.
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Managing Real-Time Call Center Statistics
The Call Center module has a host of call-queue related statistics that supervisors and managers can use to evaluate daily... -
Navigating the Call Center Agent Dashboard
The Call Center Agent dashboard shows detailed call-center activity for the individual call agent. If you are logged in as... -
Navigating the Call Center Supervisor Dashboard
Click the Call Center menu icon to view the Call Center Supervisor Dashboard. This dashboard is designed for supervisors and... -
Prioritize Calls Waiting in Queues
The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being...
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