Managing Real-Time Call Center Statistics
The Call Center module has a host of call-queue related statistics that supervisors and managers can use to evaluate daily...
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Call Center User Guide
Hosted Voice Call Center offers expanded call center functionality for call agents who answer incoming calls within a queue.
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Custom Call Center Agent Status
Call Center Supervisors can add custom agent statuses. Pre-defined statuses are broad descriptions such as “lunch”, “break”, and “available”. A... -
Prioritize Calls Waiting in Queues
The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being...
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