Call Center User Guide

Hosted Voice Call Center offers expanded call center functionality for call agents who answer incoming calls within a queue.

Working with Active Phones

Depending on the company, a call center agent is assigned one or more physical or softphones to handle calls within...
Working with Agent Call Queues

The MY QUEUES section of the Call Center Agent dashboard displays a list of Call Queues to which an agent...
Working with the Call Center Dashboards

Depending on your job role, user scope permissions, and call-queue assignment, you will have access to one or more Call...

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