Call Center Supervisor Tasks
In addition to the Call Center Agent dashboard, call center supervisors and office managers can use the Call Center Supervisor...
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- Call Center User Guide
Call Center User Guide
Hosted Voice Call Center offers expanded call center functionality for call agents who answer incoming calls within a queue.
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Contact Center Analytics
Contact Center Analytics is a live reporting tool that helps Call Centers boost performance and customer satisfaction through actionable analytics.... -
Custom Call Center Agent Status
Call Center Supervisors can add custom agent statuses. Pre-defined statuses are broad descriptions such as “lunch”, “break”, and “available”. A... -
Getting Started
The Getting Started section covers the following topics: -
Hosted Voice Call Center Features
The Hosted Voice Call Center module offers the following features:
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