The Phone Numbers tab allows you to filter, edit, and export phone numbers.
From the Phone Number tab, click the Edit icon to the far right next to the phone number will allow you to change control how the call will be handled.
You will get an Edit pop-up window when you click the Edit icon.
Complete the field as per the Phone Number Filtering Table below.
| Filter Setting | Description |
|---|---|
| Phone number | Enter the phone numbers you want to view. |
| Enable Time Frame | Allows you to configure the phone number to route the call to different destinations throughout the day based off the time frame selected. After selecting Yes, select the time frame for the new rule and time zone drop-down appears. Select a time frame from the drop-down, select the application and destination you would like the call routed to. |
| Treatment | Select a treatment for the phone numbers you want to view. Choices are: Available Number – Shows unassigned telephone numbers. User – Allows you to select a user’s extension in the organization to route calls to. Conference – Allows you to select a conference bridge to send the call to. Call Queue – Allows you to select a call queue to route the phone number to. Voicemail – Routes to the specified user’s voicemail box.Auto Attendant – Routes to a specified Auto Attendant.PSTN Number – Allows you to route the call to another phone number for the call to be sent to. This is helpful if you need to route calls to a 3rd party call center. Fax Server – Routes to a fax number. |
| Caller ID Prefix | You can add a prefix to the Caller ID before sending it to the destination to help relay information to the person receiving the call such as which telephone number the call came in over. |
| Destination | Enter the name or extension of the phone destination. |
| Notes | Enter optional notes about this phone number. |
Click the Save button.