The Call Forwarding options will route calls based on the options selected. You can select whatever you would like for the destination – it can be forwarded to another user or telephone number that does not have to be associated with your account or even on the system.
Here is a chart to quickly explain the function of each call-forwarding choice.
| Call Forwarding Option | Description |
|---|---|
| Always | Selecting always will forward the call to the destination entered in the Extension, phone number, or phone box. |
| On Active | Forward calls to the number specified when you have one or more active calls. |
| When Busy | When busy, forwards call only when you are already on the line. |
| When Unanswered | Dictates where to send the call when the Ring for X seconds has been reached. |
| When Offline | Routes the call to the desired destination entered into the extension, number, or phone field when the user’s devices are offline. If you use a softphone on your laptop and shut down the softphone, this is where your calls are forwarded. |