The Call Graph widget gives you a visual representation of the organization’s calls.
Current Active Calls – Displays all current calls your organization currently has connected. Includes the caller ID phone number and name of the person placing the call, the number dialed, the application the call is being sent to such as user, auto attendant, voicemail, and the duration of the call. The speaker on the right of the call will allow you to monitor the call.
In the Call Graph section, you can visually graph the number of calls by:
- Peak Active Calls – The number of concurrent calls placed at one time.
- Call Volume – Includes answered calls, abandoned calls, forwards, and voicemails.
- Total Minutes – Total number of minutes your organization has used.
Viewing the Active Calls Graph
In the ACTIVE CALLS GRAPH section on the Call Center Supervisor dashboard, you can view a graph of one or more call queue’s active calls for the last eight-hour time period.
The graph that displays is based on the call queues you select above in the CALL QUEUES >> section. Click the check box next to one or more call queue names to display the corresponding graphs in the ACTIVE CALLS GRAPH section.
NOTE: When multiple call queues are selected, the graphs display in different colors that match the call queue colors in the CALL QUEUES section.
NOTE: Click the Refresh button on the Call Center Supervisor dashboard to retrieve the most up-to-date information in the graph.