Welcome to the Hosted Voice eFax User Guide. Hosted Voice eFax is a web-based fax application that allows you to send and receive faxes using email or the Hosted Voice portal.
eFax is designed for those who prefer to use electronic faxing only, without the need to interface with a traditional fax machine.
With a host of fax features, you can use eFax to effortlessly sign, edit, and organize your faxes electronically. eFax supports multiple file types, including .pdf, .docx, .jpg, and more.
NOTE: This guide focuses on the features and options available for the Hosted Voice eFax application only. For those who prefer to use a physical fax machine; plus, get the highest level of reliability but also want the option to use the electronic features, Smart City offers a vFax Faxbridge service.
For detailed information about vFax Faxbridge, contact your Smart City Senior Account Executive.
Getting Started
The Getting Started section covers the following topics:
- eFax Requirements
- eFax Considerations
- Adding eFax to a User Account
NOTE: This guide assumes you have a general understanding of the Hosted Voice Portal.
The support page provides more information about the Hosted Voice solution, including both user guides and instructional videos.
Using Hosted Voice eFax
This section provides instructions for how to send and receive faxes using email or the Hosted Voice eFax application. The Using eFax section covers the following topics:
- Sending and Receiving a Fax from Email
- Sending a Fax from the User Portal
- Managing Inbound Fax Settings in the User Portal
- Receiving Faxes in the User Portal
eFax Considerations
Please be aware of the following things to consider when working with eFax:
eFax Requirements
Hosted Voice eFax is a web-based faxing application and does not require any software installation. However, eFax does have the following browser and application requirements:
- We recommend you use the most current version of Google Chrome browser to access Hosted Voice eFax. Chrome browser supports the WebRTC standard.
- Before you can use Hosted Voice eFax, the eFax service must be enabled by the Hosted Voice system administrator.
Hosted Voice eFax Features
The Hosted Voice eFax application includes the following features:
- Receive fax to email.
- Receive fax from Hosted Voice Portal.
- Send fax from email.
- Send fax from Hosted Voice Portal