To add a new extension, you must create a new user.
- To create a new user, click the User icon in the menu bar to bring up the Users Center.
- Click the Add User button. The following Add a User pop-up window will appear.
- Complete the fields as shown in Adding/Editing a User table.
- Click the Add User button in the lower right corner.
| User Setting | Description |
|---|---|
| First Name | Enter the user’s first name. The dial-by-name directory can match the field but will, by default, match the last name. |
| Last Name | Enter the user’s last name. The dial-by-name directory can match this field. |
| Extension | Enter the user’s extension. |
| Department | Enter the department to which the user belongs. |
| Email Address(es) | Enter the user’s address used for email, password resets, etc. To add email addresses, click the green plus icon. |
| User’s Scope | Scopes are the level of permissions assigned to a user, providing them access to various features. Clicking the scopes dropdown will display the scopes that can be assigned to your users. Choices include the following: · Basic user – Able to view only this account. · Office Manager – Able to view/modify all users across the domain. · Site Manager – Can only view/modify users at this site. · Call Center Agent (Only available with Smart Office Max). · Call Center Supervisor (Only available with Smart Office Max). |
| Enable Voicemail | Enable or disable voicemail. Choices are: · Checked = Voicemail is enabled · Not Check = Voicemail is disabled. |
| Add Phone Extension | this setting allows you to add a phone extension. Phone extensions allow users to be associated with a phone. A user can have one or more phone extensions. For example, user 111 could have three phones designated as 111a, 111b, and 111c. If you check this box, you can associate a phone with the user. Choices are: · Checked = Add phone extension. · Not Check = Do not add phone extensions. |
| New Password | Enter a new numeric login password for the user. For security, each typed password character is masked by a dot (·) |
| Confirm New Password | Enter the same numeric login password you entered in the new password field. For security, each typed password character is masked by a dot (·) |