Call Queues, or Hunt Groups, are the perfect way to manage high-traffic flows. When all lines are used for the company or group, you can place the caller in a queue until the next available agent is free instead of having the caller listen to a busy signal or send them to voicemail. While in the queue, callers can hear Music on Hold or custom company announcements. A Call Queue can be configured to ring multiple devices in a certain order or a parking lot for a call to the site and wait until someone retrieves the call.
Select the Call Queues icon on the Menu Bar to navigate the Call Queues center. If the domain has any Call Queues configured, they will be displayed here.
In this section, we will show you how to:
- Add Call Queues
- Manage Call Queues
- Edit Call Queues
- Delete Call Queues
- Edit Music on Hold Settings
- Work with agents associated with Call Queues
Call Queues Video Tutorial