Managing Call Queues
There may be times when you need to edit a Call Queue, such as changing Basic, Pre-Queue, or In-Queue options....
Call Queues
Call Queues, also known as Hunt Groups, are the perfect way to manage high traffic flows.
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Setting an Introductory Greeting for the Call Queue
Click the Settings button to open a Music on Hold Settings window. This will allow you to configure the queue... -
Editing Agents in a Call Queue
The Edit Agent icon will take you to the Edit Agents page, as shown below. Here, you can add agents... -
Call Queue Rules
Here are our queue rules. -
Prioritize Calls Waiting in Queues
The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being...
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