Edit Music on Hold in Call Queues
If you want to edit the Music on Hold that is played in Call Queues, click on the Edit MOH...
Call Queues
Call Queues, also known as Hunt Groups, are the perfect way to manage high traffic flows.
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Editing Agents in a Call Queue
The Edit Agent icon will take you to the Edit Agents page, as shown below. Here, you can add agents... -
Managing Call Queues
There may be times when you need to edit a Call Queue, such as changing Basic, Pre-Queue, or In-Queue options.... -
Prioritize Calls Waiting in Queues
The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being... -
Setting an Introductory Greeting for the Call Queue
Click the Settings button to open a Music on Hold Settings window. This will allow you to configure the queue...
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