Please keep in mind that fiber internet services rely on electricity. What does this mean for you? Your fiber internet service will not be available if the electricity goes out. Visit FloridaDisaster.org for warning signals, evacuation routes, and emergency shelter locations in your county.
Utility Companies
Smart City
Report Outage: 407-828-6400
Email: support@smartcitytelecom.com.
Storm Center: https://smartcitytelecom.com/storm-center/
Duke Energy
Outages: https://www.duke-energy.com/outages
Call: 800.228.8485
Text: text OUT to 5780
Orlando Utilities Commission (OUC)
Outages: https://outagemap.ouc.com
Report an outage: https://www.ouc.com/customer-service/report-outage-problem/
Storm Center: https://www.ouc.com/customer-service/weather-safety/
Florida Power & Light (FPL)
Outages: https://www.fplmaps.com/
Report an outage: https://www.fpl.com/my-account/web-outage.html
Storm Center: https://www.fpl.com/storm.html
Kissimmee Utility Authority
407-933-7777
Outages: https://kissimmee.datacapable.com/map/
Storm Center/Report an outage: https://kua.com/storm/
Osceola County
Osceola County Emergency Numbers:
- Osceola County Citizen Information Hotline: 407-742-0000
- For Emergencies: 911
- Florida Emergency Information 24-Hour Hotline: 1-800-342-3557
Osceola County Resources:
- Osceola County Emergency Management: 407-742-9000
- Osceola County Sheriff’s Office (Non-emergency): 407-348-2222
- Osceola County Sheriff’s Office (Emergency): 407-742-5911
- Toho Water Authority: 407-944-5000
- Kissimmee Utility Authority: 407-933-7777
Other Important Numbers:
- American Red Cross (Greater Orlando Chapter – serving Osceola, Orange, and Seminole Counties): 407-894-4141
- FEMA Helpline: 1-800-621-FEMA (1-800-621-3362)
- TTY: 1-800-462-7585
Stay Informed:
- Sign up for Alert Osceola to receive emergency notifications by texting “AlertOsceola” to 888777 or visiting AlertOsceola.org.
- Visit the Osceola County Emergency Management website for updates and information: readyosceola.org.
Orange County
- Website: www.orangecountyfl.net (for the most up-to-date information, including shelter locations and evacuation routes).
- Phone: 311 (for general information and to request special needs/medical shelters).
- Social Media:.Follow Orange County’s Facebook, Twitter, and YouTube channels for alerts and updates.
Other Important Resources:
- Florida Department of Health in Orange County: orange.floridahealth.gov (for information on medical infrastructure and emergency response).
- Ready.gov: www.ready.gov (for general hurricane preparedness information and action steps).
- FEMA: www.fema.gov (for disaster assistance information).
- National Hurricane Center: www.noaa.gov/national-hurricane-center (for real-time information on hurricane paths and forecasts).
- Florida Disaster: www.floridadisaster.org (for statewide hurricane preparedness and recovery information).
- American Red Cross: www.redcross.org (for disaster relief and support).
- Orange County Sheriff’s Office: www.ocso.com (for safety tips and disaster preparedness resources).